FAQ

Below you will find Frequently Asked Questions broken up into different categories. Click or Tap a question to see the answer.

General Questions


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Main Office: Monday through Thursday from 8am - 4:30pm, except for holidays. We are closed on Fridays. Our housing office is located at 1 South Armistead Avenue, Hours: Monday through Thursday from 8am - 4:30pm, except for holidays. The Housing office is closed on Fridays. Addresses and telephone numbers for other offices can be found on the Locations page.
Yes, in order to apply for a position at HRHA, an applicant must submit a completed HRHA employment application. A resume is optional. We cannot accept the City of Hampton's employment application.
Due to the number of applications that we receive with each opening, we initially only contact applicants that we would like to interview. The interview process may take several weeks to be completed. We try to notify all applicants that are not interviewed of their status after we have completed our interview process.
It is a means by which HUD fosters local economic development, neighborhood economic improvement, and individual selfsufficiency. Section 3 is the legal basis for providing jobs for residents and awarding contracts to businesses in areas receiving certain types of HUD financial assistance. Read more here

Public Housing FAQ


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You should call your rental office to submit a work order. After business hours, the number is answered by an answering service that will note the details of the work order. In the event of an emergency, a technician will be dispatched as soon as possible. Please note that there is a charge of $102.50 if a technician is dispatched after-hours for an event that is found to not be an emergency.
Yes, the Public housing waiting list is open for Langley Village (elderly designated) and North Phoebus; all bedroom sizes. However the family does not choose which bedroom size that they will be placed on. The applicants’ family composition determines the bedroom size that will be assigned to the applicant.
No, you must complete a separate application for Section Eight.
You will receive a letter in the mail once your name is placed on the waiting list. All applications are placed on the waiting list in the order received according to the date and time received and if a local preference can be claimed. This question will be asked on the application.
The wait will depend on the date and time your application was received, local preference, the community, the number of applicants on the waiting list and the amount of vacancies for a particular bedroom size. Based on the current status of our waiting list, we estimate a 2-48 month waiting period.
Sorry, we do not provide applicants with a number. Your application is placed on the waiting list in the order it was received. We can only verify the date and time the application was received and whether or not you qualify for a preference based on the information provided.
No, we must follow our Admittance and Continued Occupancy Policy as well as federal regulations when accepting applications and managing the waiting list. All applications go through the same procedure and wait their turn on the waiting list. Other agencies that may be of assistance are attached.
You will receive a letter to attend an interview to update your Public Housing application. At the interview we will gather information from you in order to determine your eligibility for our program. No apartments are leased at this first appointment. If you are determined eligible you will be contacted and an offer made for an apartment at the public housing community you were interviewed for.
Not necessarily, you may have mailed your applications at the same time but you cannot know the order they were received. We receive applications everyday and even though you may have mailed your application at the same time, your family status may be different, and so may your claim of a local preference so would your placement on the waiting list. The number of families called in varies on the availability of vacancies in each public housing community, and income targeting requirements.
Please call 757-727-1051 for questions regarding North Phoebus or 757-727-1106 for Langley Village. Leave your questions on the phone system. Please state your name, phone number and question you would like answered and speak clearly into the phone. Your phone message will be answered in the order it was received. Due to the high volume of phone calls you may not receive a call the same day, but your call will be returned, please be patient.

Section 8/HCV FAQ


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No, the waiting list is closed and we are not accepting applications. Whenever the waiting list reopens an advertisement appears in the local section of the Daily Press and New Journal and Guide.
No, you must complete a separate application for public housing. We have color coded Public Housing applications and they are now blue.
Not necessarily, you may have mailed your applications at the same time but that doesn’t mean they arrived here at the same time. Each application was date and time stamped in the order it was received. Minutes and even seconds can make the difference in time. Hundreds of applications were received each day the waiting list was open. We received approximately 5,000 applications.
The wait is determined by the date and time your application was received, the number of applicants on the waiting list, the amount of funds available and whether we need to income target. Based on the current status of our waiting list, we estimate the wait to be anywhere between 2 months and 5 years.
Income targeting is a HUD requirement that Housing Authorities must serve 75% of its new admissions from the extremely low income limit tables. If a Housing Authority has not met this requirement, it must skip over applicants with the higher incomes.
Unfortunately not, we must follow federal regulations and our Administrative Plan when accepting applications and managing the waiting list. All applications go through the same procedure and wait their turn on the waiting list. Other agencies that may be of assistance are listed below.
You will receive a letter scheduling you to attend an eligibility interview. At the interview you will provide verification of your total household income, assets, household composition, child care and possibly medical expenses. If you are determined eligible you will be scheduled to attend a briefing session to learn the program rules and if all information remains the same, you will receive a Section 8 Housing Choice Voucher.
  • Our process takes 60 - 90 days.

  • You must give your landlord a proper written vacate notice. Please have your landlord sign your vacate notice.

  • You must be recertified before you can receive your voucher and moving packet.

  • The voucher will be issued for only 60 days.

  • You must be approved by a landlord and have the briefing packet (including the RFTA) completed before it is determined if the rent is affordable under the 40% rule.

  • If you qualify for the unit, the utilities must be turned on and the inspection will be scheduled.

  • The unit must pass inspection before you move in.

  • The Section 8 assistance will not begin until the 1st of the month following the passed inspection.

Landlord FAQ


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The unit does not have to be inspected prior to screening a tenant. The unit must be inspected and passing prior to the tenant taking possession or subsidy beginning.
The tenant is responsible for the entire security deposit.
Once the move in packet is completed and received by the Housing Authority, an inspector will call to schedule an inspection between one and 10 business days.
No. Rents may be above the payment standards but must be approved by the HRHA inspector. A tenant must not pay any additional monies out of pocket to the landlord without HRHA approval.
If a tenant violates a lease agreement, the landlord must treat that tenant as they would any non-subsidized tenant. The only difference in the eviction process is that the landlord must send copies of all legal notices to HRHA.
The tenant is responsible for all damages.